Question 1

Can I modify a QR code's destination after printing?

Accepted Answer

Absolutely! This is one of the major advantages of our dynamic QR codes. Unlike static QR codes, our codes point to a Cameon short link that can be modified at any time. Change the destination, add targeting rules, or completely modify your strategy without reprinting your marketing materials. A/B testing capabilities are coming in Q2 2026. Perfect for long-term campaigns and recurring events.

Question 2

How exactly does Cameon's geo-targeting work?

Accepted Answer

Our geo-targeting technology uses a combination of IP addresses, GPS data (when available), and geographic databases to precisely identify your visitors' location. You can configure redirections at country, region, city, or even postal code level. For example, a QR code on a poster can redirect Paris users to your Champs-Élysées store and New York users to your Times Square location.

Question 3

What types of analytics are available on Cameon?

Accepted Answer

Currently, we provide basic click tracking and device detection. Advanced analytics including comprehensive reporting, real-time statistics, visitor geolocation, traffic sources analysis, and A/B test performance tracking are coming in Q1 2026-Q2 2026. Data export capabilities will be available with the advanced analytics release.

Question 4

How do I set up A/B testing with my QR codes?

Accepted Answer

A/B testing functionality is coming in Q2 2026 for Team plan. Once available, it will be simple to set up: create your smart link, add multiple destinations with traffic distribution percentages (e.g., 50% to landing page A, 50% to B), and Cameon will automatically distribute visitors. You'll be able to track each variant's performance and adjust distribution based on results.

Question 5

Does device targeting really work?

Accepted Answer

Yes, our device detection is very accurate. We identify smartphones, tablets, desktop computers, and even specific models. This allows redirecting mobile users to your mobile app or mobile-optimized version of your site, while desktop users are directed to the full version. Particularly useful for omnichannel campaigns.

Question 6

How many links and QR codes can I create according to my plan?

Accepted Answer

Personal Plan (€20/month): 5 smart redirection links with up to 5 redirections per link, QR code generation, device detection & targeting, and language detection. Business Plan (€129/month): 50 high-performance smart links with up to 20 redirections per link, country IP geolocation, and advanced analytics dashboard (Q2 2026). Team Plan (€249/month): unlimited smart links & redirections, region IP geolocation, time-based targeting, A/B testing (Q2 2026), custom domain branding, team collaboration tools, and dedicated account manager.

Question 7

Can I use my own domain for short links?

Accepted Answer

Yes, custom domain branding is available with the Team plan (€249/month). Use your brand (e.g., go.mycompany.com/promo) instead of krk.eon/abc123. This strengthens user trust, improves your branding, and increases click rates. DNS configuration is guided step by step in your dashboard.

Question 8

Are there hidden fees or bandwidth limitations?

Accepted Answer

No hidden fees. Our pricing is transparent and includes everything: European hosting, unlimited bandwidth, SSL, analytics, support. Even with millions of clicks, the price remains the same. Only limitations: number of links according to your chosen plan. No setup fees, no commission on your conversions, no advertising on your redirect pages.

Question 9

How does team billing work?

Accepted Answer

Team billing is simple: one fixed price per plan. The Team plan (€249/month) includes unlimited team members with collaboration tools, user management, and role-based permissions. Each member has their own access with configurable permissions (admin, editor, reader). One payment covers the entire team, with enterprise invoicing available on request.

Question 10

How long is my analytics data retained?

Accepted Answer

Analytics data retention varies by plan: Personal plan keeps your data for 30 days, Business plan for 6 months, and Team plan for 2 years. This includes all click statistics, geographic data, device information, and campaign performance metrics. After the retention period, data is aggregated for general statistics. You can export your detailed analytics data at any time before it expires.

Question 11

How does Cameon protect my data and my users' data?

Accepted Answer

Maximum security: SSL/TLS encryption for all connections, hosting on Laravel Cloud (EU Central Frankfurt) and Cloudflare European infrastructure, daily encrypted backups, two-factor authentication available. Your analytics data is anonymized by default. We never sell your data and strictly comply with European GDPR.

Question 12

Are you GDPR compliant for European users?

Accepted Answer

Fully GDPR compliant from day one. Data hosting on Laravel Cloud (EU Central Frankfurt) and Cloudflare EU infrastructure, transparent privacy policy, right to be forgotten respected, explicit consent for analytics cookies, designated DPO. Your users can request export or deletion of their visit data. Regular compliance audits by certified third parties.

Question 13

What happens if a link is used for malicious purposes?

Accepted Answer

We have automatic detection systems for malicious content, spam, or phishing. 24/7 monitoring, real-time updated blacklists, community reporting. Upon detection, the link is immediately suspended and the user notified. Transparent appeal process if suspension is erroneous. Collaboration with authorities when necessary.

Question 14

Do you keep a history of all clicks?

Accepted Answer

We retain click history and analytics data according to your plan: Personal (30 days), Business (6 months), Team (2 years). This includes complete click history with geolocation, timestamps, and device information. Export will be possible in CSV/JSON format once advanced analytics are available (Q1 2026-Q2 2026). After retention period, data is aggregated for general statistics.

Question 15

What level of support do you offer depending on the plan?

Accepted Answer

Free Plan: complete FAQ and online documentation. Professional Plan: email support with response within 24h. Enterprise Plan: priority support (response within 4h), live chat, scheduled calls, dedicated account manager for large volumes. Technical support in English and French.

Question 16

Do you offer training to use Cameon effectively?

Accepted Answer

Comprehensive training is available exclusively for Enterprise customers. This includes: personalized onboarding for your team, monthly webinars on best practices, dedicated video tutorial library, ready-to-use campaign templates, custom training sessions tailored to your specific use cases, and advanced user certification. All other plans have access to our complete FAQ and online documentation to get started quickly.

Question 17

Is there a Cameon user community?

Accepted Answer

Yes! Join our active Discord community with 100+ marketers using Cameon. Share strategies, ask questions, access best practices. Private forum for Enterprise customers. We also organize quarterly meetups in major cities and creative campaign contests.

Question 18

How can I suggest new features?

Accepted Answer

We love suggestions! Public roadmap board where you can vote for your favorite features, integrated suggestion form in the app, monthly feedback sessions for Enterprise customers. 70% of our new features come from user requests. Active contributors get access to private betas of new features.

Questions fréquentes

Fonctionnalités principales

Puis-je modifier la destination d'un QR code après impression ?

Comment fonctionne exactement le géo-ciblage de Cameon ?

Quels types d'analytics sont disponibles sur Cameon ?

Comment configurer les tests A/B avec mes QR codes ?

Le ciblage par appareil fonctionne-t-il vraiment ?

Plans et Tarification

Combien de liens et de QR codes puis-je créer selon mon plan ?

Puis-je utiliser mon propre domaine pour les liens courts ?

Y a-t-il des frais cachés ou des limitations de bande passante ?

Comment fonctionne la facturation d'équipe ?

Combien de temps mes données analytics sont-elles conservées ?

Sécurité et Confidentialité

Comment Cameon protège-t-il mes données et celles de mes utilisateurs ?

Êtes-vous conforme au RGPD pour les utilisateurs européens ?

Que se passe-t-il si un lien est utilisé à des fins malveillantes ?

Conservez-vous un historique de tous les clics ?

Support et Assistance

Quel niveau de support proposez-vous selon le plan ?

Proposez-vous des formations pour utiliser Cameon efficacement ?

Existe-t-il une communauté d'utilisateurs Cameon ?

Comment puis-je suggérer de nouvelles fonctionnalités ?

Vous ne trouvez pas la réponse ?